Friends & Family Discount Program

Purpose

The Friends & Family Discount Program lets GBS extend a 15% discount off the individual (single-unit) price of Interquatic products to friends and family of GBS employees, and to customers buying product for their own personal use (not for resale or a paid job).

It is a goodwill benefit. It is not a trade, stocking, or project pricing program and does not replace any existing customer pricing agreement.

Eligibility

• Immediate family of an active GBS employee (spouse/partner, parents, children, siblings, in-laws, grandparents).
• Close friends of an active GBS employee, sponsored by that employee.
• The sponsoring employee sends the approval email to their manager and is accountable for its accuracy.

• An individual (including a contractor, plumber, or trade customer) buying product for their own primary residence or personal property.
• The purchaser confirms in writing that the product is not for resale, a customer job, a rental/investment property business, or a builder project.

• ✗ Businesses, distributors, builders, or contractors buying for a job or inventory.
• ✗ Anyone buying on behalf of a third party who is not a qualifying friend or family member.

Discount terms

Discount: 15% off the current individual (single-unit) price at time of order.  Formula: Individual price × 0.85 = Friends & Family price.

• Applies to: in-stock Interquatic catalog products (shower bases, bathtubs, sinks, faucets, and accessories).
• Does not apply to: freight, sales tax, installation, or special-order surcharges.
• Stacking: cannot be combined with any other discount, promotion, rebate, or contract price.
• Quantity limit: reasonable quantities for one household project (e.g., one bathroom or kitchen renovation) per order.
• Frequency: up to 2 approved orders per sponsored household per calendar year.
• Payment: paid in full at time of order (credit card or approved method); no terms or open account.
• Returns: standard GBS return policy applies; refunds issued at the discounted price paid.

How to get approval & place an order

1. Email your manager for approval. The sponsoring employee (or the customer's GBS sales rep) emails their manager with the subject line “Friends & Family Approval” and includes: purchaser name and relationship (or “personal use” for a customer), ship-to address, and product SKU(s), quantity, and individual price.
2. Manager approves by reply. A reply of “Approved” is the approval record. No form is required.
3. Forward to Support. Forward the approved email to support@georgetownsolutions.com.
4. Quote. Support builds the quote in NetSuite at 15% off the individual price, tagged with the Friends & Family price level / promo code.
5. Collect payment. Customer pays in full before the order is released.
6. Ship or pick up. Fulfillment ships to the address in the email, or the customer picks up at the warehouse by appointment.

Restrictions & exclusions

• Product may not be resold, installed on a paid job, or used in a builder, multifamily, or commercial project.
• Discount is not available through distributors or wholesale branches; orders are placed directly with GBS.
• Discontinued, clearance, or already-discounted items are excluded.
• Discount is not retroactive to past orders.
• Misuse (e.g., reselling or using on a job) voids the discount; GBS may bill the difference to full price and remove program eligibility.

Approval, tracking & compliance

• The requesting employee's direct manager approves by email reply.
• Employees may not approve orders for their own friends or family.
• Every order is coded to a dedicated Friends & Family price level / promo code in NetSuite so volume and discount dollars can be reported.
• Support attaches the manager's approval email to the NetSuite sales order.
• Finance reviews program activity quarterly for misuse and total discount cost.
• GBS may change or end the program at any time.